Backstory:
I've been using a cheap heavy tent for most of my camping/hiking career and even though it's never let me down, I decided to drop the cash on something a bit better. Headed off to Macpac, took a look around and decided on a 2 man minaret tent, Specifically this one https://www.macpac.com.au/equipment/ten ... -tent.html . Took it out on an overnighter to the wild dogs and noticed before i put it up that it was absolutely filthy (this is important for later).
The actual problem:
The minaret is pitched with 2 identical poles which is fantastic. The issue is that I'm not sure where to put them which sounds insane I know. Underneath the fly above the pegs is a tube that goes along the width of the tent starting at both pairs of pegs along the side. This makes it sound obvious, just put the poles in the tube and put up the tent as you normally would which is what I've been doing. This problem is that the tube on one side is a dead end meaning that on one side the pole is inserted into the metal ring securing it to the tent and on the other side it kind of just... sits there pressing into the ground.
Here are some photos I took to illustrate
This is where the poles go in and you can see here that they come out of the tube and go right into the metal ring at the base securing it well.
This is the other side of the tent where the other end of the pole is. The red square shows where the pole is, that silver coloured fabric is the end of the tube where the pole is, there's no actual exit for the pole. This means the pole is just pushing against the ground and causes the tent to be lopsided. This feels very wrong especially as there's another metal ring on that side meant to fit the end of the pole. I'm almost certain that this is not the intended design so I think I might be doing something wrong. The pouch holding the end of the pole is sealed but I was thinking about just taking a knife to it as that would solve my problem. Thought I'd try figure out what I'm actually meant to do first though.
In conditions with no rain/wind, it's not a big deal but I'm fairly worried that when I inevitably get stuck in a storm, my tents just going to collapse as there's nothing holding one side of it in.
I've already tried to take the tent back (due to the filth) but unfortunately macpac has a no returns policy so I'm stuck to figure this one out without the manufacturer. They did say they looked at it and said it was working fine with or without the dirt all over it so I'm assuming nothings broken.
If anyone also owns a minaret or knows what could be up, let me know what you think as this is quite frustrating.
Additional pictures showing the lopsidedness of the tent (bad angles but it gets the point across)