by Eremophila » Tue 12 Oct, 2021 8:50 pm
Another rant regarding this lot. Beware that transactions can be processed even if there are no funds in your PayPal account. What a wonderful feature! Not really.
Certainly this would have been flagged in one of the many updates to terms and conditions that I didn’t read. I’m glad my linked bank account was only a debit account which didn’t have much in it at the time.
Received texts stating “you have made a payment to Xxxxx” with a reference/link to click on. Thought they were spam and deleted them. Shortly after I checked my emails and discovered that Mr Xxxxxx had indeed initiated a transaction, had also opened a dispute from my PayPal account and then told PayPal that I didn’t want to proceed with the dispute.
Funds had then been debited from my bank account which was overdrawn for several days.
Lodged another dispute which was resolved in my favour same day. Transaction was determined to be unauthorised.
Through a comedy of errors, or so I thought at the time, funds were returned to me twice, then back to PayPal twice, and finally back to me once. Closed my PP account. End of story?! No.
Started getting phone calls from USA, didn’t answer them as scam calls have been so prolific recently. The odd automated voice message regarding my PP account, didn’t even listen to the full messages as again I thought they were scam calls. I answered the calls once or twice just to string them along and laughed at them.
On Friday I answered yet another call and it became evident they were pursuing me for this amount. It was an extremely frustrating call, followed by another call by me to a Sydney number and a person on the other end who was rather more helpful but still the same end result. Lodged a complaint with “escalations” who can apparently only see 3 of the 6 highlighted transactions on the bank statement I sent them.
Nothing in writing to date, apparently this will be forthcoming shortly. Normally this would be the first step.
Now referred to AFCA. To say I will never use PayPal again is an understatement.